Privacy policy
How information is handled when you browse, request a quote, or place an order with TD3D Labs.
Information we collect
We collect information you choose to provide, including your name, email address, phone number, organization, order or project details, artwork, uploaded files, shipping information, and communications with TD3D. Our hosting, payment, and email providers may also collect device, browser, IP address, transaction, and usage information needed to operate and secure their services.
How we use information
We use information to respond to inquiries, prepare quotes and proofs, process and fulfill orders, provide customer support, prevent fraud and abuse, maintain business records, improve the website and services, and comply with legal obligations. We do not sell customer contact information.
Service providers and disclosures
We may share information with service providers that help us host the website, process payments, deliver email, ship orders, store files, provide professional services, or protect our systems. Those providers process information under their own terms and privacy practices. We may also disclose information when reasonably necessary to comply with law, protect rights or safety, or complete a business transfer.
Payments
Online payments are processed by Stripe. TD3D does not receive or store complete payment-card numbers through this website. Stripe may collect payment, billing, shipping, device, and transaction information under its own privacy policy.
Cookies and analytics
The website and its infrastructure may use essential cookies or similar technologies for security, checkout, and reliable operation. If optional analytics are introduced, this policy will be updated to describe them and any choices available to visitors.
Retention and security
We retain information for as long as reasonably needed for quoting, production, repeat orders, support, accounting, dispute resolution, legal compliance, and legitimate business operations. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask to access, correct, or delete information you submitted, subject to legal, accounting, fraud-prevention, and operational retention requirements. You may also ask questions about how your information is handled.
Children
This website is intended for adults arranging products or services and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
Contact
For privacy questions or requests, call (530) 693-0782 or use the contact page.
Effective July 28, 2026. This policy may be updated as the website, services, or legal requirements change.